Customer-oriented traineeship, Technology (Brussels)

Where will you work?

Based in Brussels, this innovative company is a global player and market leader in innovative payment solutions. As experts in financial processing, they provide services to fulfill all needs of international customers. Besides traditional payment solutions, their services are also geared for mobile payments, e-payments, and e-identity transactions. Obviously, all these transactions must be processed seamlessly, securely and efficiently. And that’s what they do!

A challenging job is subject to continuous change. Within this multinational organization, they are looking for dynamic young professionals who just graduated and want to kick-start their career. Do you have a broad interest in business development? Do you want to discover networking and communication techniques and be coached by experienced professionals? Then you’re the perfect candidate to strengthen their team!

 

The ideal way to launch your career

Boost your career with an enriching 1-year traineeship. In a dynamic environment, you will gain hands-on experience in different missions. These missions consist of challenging and varied responsibilities.

You will gain experience in different departments, on different projects and with different colleagues: you will not easily get bored! In different project roles you will expand your knowledge. Together with motivated team members, you will deliver high-quality results in line with expectations and requirements of leading clients.

Shape your own career! The company offers you the opportunities, the tools and the facilities, but it’s up to you to use them effectively to make your traineeship a success. You will develop expertise in different fields, and after one year you will start in the function that matches your competencies best.

 

What’s in it for you?

  • The opportunity to experience the working environment of a market-leading international company
  • Extensive coaching by a people manager throughout the traineeship, an assignment manager during each new mission, a buddy and an HR business partner.
  • Exposure to different professions, departments and projects
  • The opportunity to network with fellow professionals through series of employee engagement activities
  • Training and development: gaining exposure in the company and industry

 

Your responsibilities?

As a trainee, you will rotate every 4 months in projects in 3 different divisions:

  1. Customer Service: The first mission will bring insight in the daily life of customer services operations. You will strive towards excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. You are a liaison, provide product/services information and resolve problems that customers might face. Furthermore, you will have the opportunity to work on project-related tasks linked to the innovation agenda. You will be able to interact with other departments and be involved in many different aspects of the running projects.
  1. After Sales: As part of the Client Delivery Management team, you’ll maintain and increase customer intimacy and satisfaction. It’s the ideal opportunity to demonstrate your strong customer focus as well as to build your network, since you’ll need to collaborate with a lot of involved stakeholders from other departments. You will focus on supporting a range of top financial institutions on a day to day basis, being the operational link between business and IT. At the end of this mission, you’ll be able to translate technical solutions into understandable feedback to clients and you’ll know the extensive customer portfolio.
  1. Product Management: The clients, financial institutions, are looking for new ways to grow and serve their customers. In the Product Management team, you’ll be at the vanguard of defining and delivering the next generation of services for our clients.  You will participate to the definition of new services that go beyond the core business. Then drive their delivery to the market utilizing the best mix of local and global internal assets, combined with products and services of external partners as appropriate.

 

You?

For sure, you are highly interested in rotation, but it’s also important that:

  • You obtained a master’s degree and have an analytical mind set
  • You can explain technical issues to non-technical clients
  • You are customer-focused
  • You have a positive attitude and are always eager to learn
  • You’re self-starting: you’re able to work on own initiative and stick to tight deadlines
  • You are a flawless communicator and convincer
  • You have a love for organising, planning and structuring
  • You get energy from achieving results
  • You have troubleshooting skills and deliver solutions proactively
  • In team, you’re a natural team player
  • You are flexible: you can manage simultaneously occurring tasks and you are adaptable to the dynamic needs of clients and projects
  • You are fluent in Dutch or French, and English

 

Interested?

Please send your CV to eva@crossbridge.be

 

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